Shipping Policy

Welcome to Aeronore. We want your shopping experience with us to be smooth, transparent, and reliable. Please review our shipping policy carefully before placing your order.

Shipping Destinations

  • We currently ship from Pakistan to the United Arab Emirates (UAE) and other selected GCC countries.

  • More destinations will be added soon. Please subscribe to our newsletter or follow us on Instagram to stay updated.

Delivery Fees

  • UAE Orders:

    • AED 19 for orders below AED 250

    • Free shipping for orders AED 250 and above

  • Other GCC Countries:

    • Flat shipping fee (AED 29–35, depending on country) for orders below each country’s free-shipping threshold.

    • Free shipping for orders over AED 300–350 (exact fee shown at checkout).

Delivery Timelines

  • Orders are processed within 1–2 business days.

  • Delivery within the UAE usually takes 10–12 business days.

  • Delivery to other GCC countries usually takes 10–12 business days.

  • Please note: customs inspections may add 1–2 extra days.

Tracking Your Order

  • Once your order has been dispatched, you will receive a tracking link by email

  • You can follow your parcel’s journey in real time until it reaches you.

Customs, Duties & Taxes

  • UAE & GCC customs duties and VAT (typically 5%) may apply, depending on your order value and the rules at the time of import.

Undeliverable or Refused Shipments

  • If an order is returned to us due to an incorrect address, repeated failed delivery attempts, or refusal to accept, the original shipping fee and any duties paid will be deducted from the refund amount. The refund will be provided as a shopping voucher that can be used to shop from our online store.

Order Cancellations

  • Orders can be cancelled before they are dispatched.

  • Once dispatched, cancellations are no longer possible, and the order will follow our Exchange or Return/Refund Policy (available on separate pages).

Important Notes

  • Delivery times are estimates and may vary during holidays, sales, or unforeseen courier delays.

  • Aeronore is not responsible for delays caused by customs processes in your country.

  • Certain items may be marked as final sale and are not eligible for return/exchange. Please check product details before purchasing.

Contact Us

If you have any questions about your shipment, please reach out to our customer support team: