Returns & Refund Policy

At Aeronore, we strive to deliver high-quality products and a smooth shopping experience. While we do not accept physical returns for international orders, we provide clear solutions to ensure that you are treated fairly if something goes wrong with your order.

When You Can Request a Refund

Refunds are available in the following cases:

  • Defective or damaged product – If your item arrives damaged or with a manufacturing fault.
  • Incorrect item received – If you received a different product from what you ordered.
  • Out-of-stock replacement – If your requested exchange item is unavailable, you may opt for a refund instead.

Refunds will not be issued for reasons related to change of mind or size preference. For sizing issues, please refer to our [Exchange Policy].

Refund Process

  1. Contact our support team at info@aeronore.com or WhatsApp (+92) 323-2410045 within 7 days of delivery.
  2. Provide your order number and clear photos of the issue.
  3. Once verified, we will process your refund to your original payment method.

Refund Timelines

  • Refunds are usually processed within 7–10 business days after approval.
  • Processing time may vary depending on your bank, card issuer, or payment provider.

Non-Refundable Situations

Refunds are not available if:

  • The product has been worn, washed, or altered after delivery.
  • The request is made after 7 days of delivery.
  • The item is a Final Sale product (such as underwear, socks, or clearance items).

Partial Refunds (if applicable)

If your order is undeliverable due to an incorrect address or repeated failed delivery attempts, a refund may be issued after deducting any shipping and handling fees already incurred.

Important Notes

  • All refund requests require photo or video proof for verification.
  • Refunds are always made to the original payment method used at checkout.
  • Aeronore reserves the right to deny a refund if the claim does not meet our stated conditions.

Contact Us

For any refund-related concerns, please contact: