Exchange Policy

 

At Aeronore, we want you to feel confident in your purchase. While we do not accept physical returns for cross-border orders, we provide an easy exchange process to ensure you are satisfied with your shopping experience.

Eligibility for Exchange

  • Exchange requests must be made within 7 days of delivery.

  • Items must be unused, unworn, unwashed, and with original tags and packaging intact.

  • Certain items are non-exchangeable for hygiene reasons (e.g., underwear, socks, and accessories clearly marked as “Final Sale”).

How Our Exchange Process Works

  • If you received the wrong size, get in touch with us at info@aeronore.com and our team will guide you.

  • To make this easier, we provide an exclusive exchange discount code:

    • We will generate a one-time discount code for you to use at checkout within 14 days of receiving your order to get 20% off your replacement purchase.

    • Standard shipping charges will apply unless your order meets the free shipping threshold.

Defective or Wrong Items

  • If your order arrives with a defect, damage, or an incorrect product, please notify us within 7 days.

  • Provide clear photos of the issue to our support team.

  • Once verified, we will arrange a free replacement or issue a full refund — no return required.

Important Notes

  • Exchanges are limited to one-time use per original order.

  • Discounts under the exchange policy cannot be combined with other promotional codes.

  • If your item is out of stock, you may choose a different item of equal value or opt for a refund (see our Return/Refund Policy page).

  • Aeronore reserves the right to decline an exchange request if the product shows signs of wear or misuse.

How to Request an Exchange

  1. Contact us at info@aeronore.com or WhatsApp (+92) 323-2410045 within 7 days of delivery.

  2. Share your order number and reason for exchange.

  3. Our team will guide you through placing your replacement order with your exclusive exchange discount code.

Why We Handle Exchanges This Way

As an international brand, our goal is to give you a quick and stress-free solution without the delays of cross-border returns. This system allows us to serve you faster while keeping our prices competitive.