RETURNS & EXCHANGE
In order to reduce our logistical carbon foot print, minimize shipping costs, and offer a hassle-free experience, we have adopted an unorthodox return and exchange policy.
In order to avoid unnecessary size issues, we have displayed detailed size guides on every product page for your convenience. You can also reach out to us via contact form or email and our team will help you selecting the right size fit for you.
In an unavoidable scenario where you have received a garment that doesn’t fit you properly, please reach out to us. Please attach a couple of pictures of yourself wearing the garment, so that we can properly understand the issue at hand.
We will not ask you to send the item back, since the cost of sending back the product will be very high. To counter this, we have come up with an idea that benefits our customer the most. We will ask you to keep the first item, pay us only the nominal shipping fee of $15, and we will send you the new item free of cost. You can gift the first item to a loved one or donate it, it’s yours to decide! This will help us allow more people to wear Aeronore polos and also keep our customers happy.
We try our best to thoroughly check every garment before processing the orders, but if there is a manufacturing defect in your garment, please reach out to us.
Please attach a couple of clear pictures of the defect with your email. We will process your request within 48 hours and send a new defect free item to you, free of charge.
Change of mind
In this highly unlikely scenario, unfortunately, due to the high shipping fees we incur; at this point, it will not be possible for us to offer returns or exchange in this case.
You can use the contact form below or send us an email on firstname.lastname@example.org.
In case of any size related query, please use the subject ‘Size Inquiry’
In case of any defective item issue, please use the subject ‘Defective item’